The ten settings of communication are:
1) Nonverbal messages and gestures may be as important as what is said.
2) Status and identity may be communicated non-verbally and require appropriate acknowledgement.
3) Face-saving and tact may be important, and need to be balanced with the desire to communicate fully and frankly.
4) Building a good relationship can contribute to effectiveness over time.
5) Indirect routes and creative thinking are important alternatives to problem-solving when blocks are encountered.
6) Things can be taken at face value rather than as representative of layers of meaning.
7) Roles and functions may be decoupled from status and identity.
8) Efficiency and effectiveness may be served by a sustained focus on tasks.
9) Direct questions and observations are not necessarily meant to offend, but to clarify and advance shared goals.
10) Indirect cues may not be enough to get the other's attention.
1) Nonverbal messages and gestures may be as important as what is said.
2) Status and identity may be communicated non-verbally and require appropriate acknowledgement.
3) Face-saving and tact may be important, and need to be balanced with the desire to communicate fully and frankly.
4) Building a good relationship can contribute to effectiveness over time.
5) Indirect routes and creative thinking are important alternatives to problem-solving when blocks are encountered.
6) Things can be taken at face value rather than as representative of layers of meaning.
7) Roles and functions may be decoupled from status and identity.
8) Efficiency and effectiveness may be served by a sustained focus on tasks.
9) Direct questions and observations are not necessarily meant to offend, but to clarify and advance shared goals.
10) Indirect cues may not be enough to get the other's attention.