Owing to the fact that travel industry is spread around the whole world and involves international destinations and resorts, the importance of communications has been increased. The advancements in communications and emergence of e-commerce firms involved in travelling business have made the travel industry highly dependent on each other. The travel agency needs to be in contact with its supply chain for every second. Now a customer sitting in U.S. Logon to a travel services providing website, reserves tickets (e-ticketing), gets access to massive information about the prices, routes, destinations and hotels etc. Travel agencies now arrange for the full package which includes food, place, hotel reservation, transport arrangements etc. Which requires all the agents to communicate from the tourist destination to the home country. They will only able to create a travel experience for the customer if all the agents work effectively on their own part which can be done by effectively communicating with each other.
