All the elements involved in communication which constitute the
communication process are a) sender b) receiver c) message c) encoding
d) decoding e) channel f) noise g) feedback.The following brief discussion explains the process of communication.Sender:
The point from where the message originated, here the boss, is the
sender. The action intended to happen out of this message is convening
of a meeting urgently, but definitely not the next day morning.
Message:
Message is the essential content of communication or information
intended to be passed. The request for convening of meeting is the
message.
Receiver: The person who has to take delivery of message
is the receiver. Here the secretary is the receiver whose job is to
understand exactly and act on it as intended by the sender.
Encoding:
The idea of convening a meeting, in this instance, has been converted
into words, probably with facial expressions signaling the urgency of
meeting. Such process of converting an idea is words or expressions is
encoding.
Channel: The encoded message needs a vehicle or a
medium to be transported from sender to receiver. The vehicle may be a
paper or a telephone or Internet or meeting or conversation. In the
present example, oral communication made by the boss to secretary is
the channel.
Decoding: The process of understanding by receiver
of the message given by the sender. In this example, the secretary
while decoding understood the message given by the sender.
Noise:
Noise is the causative factor for the message being miscommunicated or
misunderstood due to the problem either in the medium chosen or
encoding or decoding or in some stages of the process. In this
instance, the message was not properly constructed and hence the
secretary did not understand it as intended by the sender. The noise in
communication is analogous to the external noise generated by cable or
transmission equipment of land line telecommunication while the
subscribers talk on land line phones and hence they don't listen or
understand the words exchanged.
Feedback: The sender would be
communicating back to the sender his or her evaluation or how he or she
understood about each part of the message or word before the sender
goes further in acting on the message. Here in the present example the
secretary did not give her feedback about what she understood and thus
the intended message failed.
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