Q1. Explain how effective communication affects all aspects of ones own work? Q2. Explain why it is important to observe an individual's reactions when communicating with them?


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Nicole Manion answered
Effective communication in the workplace is exceptionally important, and can make or break a team of workers. A successful company that rarely comes up against any large, difficult obstacles is usually home to fantastic communication, and effective interaction really should be one of the top priorities for any business or office.

There are many ways that effective communication can affect all of aspects of one's own work. For example, let's say that you work as an event's organizer and have recently booked a hall for 100 important people for a breakfast conference. You then receive a phone call from the establishment telling you that the hall has changed its opening times from 9am to 11am. You would obviously then need to quickly notify all guests so that they are not waiting outside the establishment for two hours. If you failed to notify all 100 guests or even failed to notify just one, this would a) result in a very unhappy guest(s), b) affect the company's reputation and c) affect your personal reputation in this position. In turn, this may also damage your relationships with your co-workers who may also have been affected by the delay in communication.

The same applies for failing to tell a co-worker an important change to a process. This could not only affect the work of the whole team, but delay work turnaround, and upset the relationship between you and the co-worker you forgot to inform.

To answer your second question, the answer to this is very simple. When you are speaking with an individual, it is important to take notice of their facial reactions and body language. This is especially important if you are a manager speaking to an employee about an error for example, as different people react differently to various situations. Quiet, shy looking people will need to be informed in a calm and gentler tone, whereas those that are defensive may need to be told in a sterner, clearer way.

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